Warranty of Products & Services
Know all about the warranty coverages across HK products & services in detail
Scope (Modular Furniture) | Standard Warranty Coverage | Life-Time Warranty Coverage | Limitations/Exceptions* & Service TaT* |
|---|---|---|---|
Shutters (aluminum shutter frames, Glass) | No warranty | Life-Time Warranty of 10 years
1. Al Frame bulge beyond 5mm
2. Shutter Alignment once every 12 months of Handover | Any abusive damage to the glass infill of profile shutters (Lacquered glass/mirror/mirror with frosting/tinted glass/Clear glass) will not fall under the warranty. The replacement will be done on a chargeable basis |
Cabinet
Carcass (All surface finishes and all other core materials -Plywood, MDF, particle board) | Standard Warranty of 10 years covers manufacturing defects such as
1. Delamination and edge bend peeling.
2. Door/Panel bends that are greater than 10mm
3. Laminate/Edge bend warping
4. Bubbles on Laminate surface | Life-Time Warranty of 15 years covers manufacturing defects such as
1. Delamination and edge bend peeling.
2. Door/Panel bends that are greater than 10mm
3. Laminate/Edge bend warping
4. Bubbles on Laminate surface | Repair/Replacement: Post HK Service inspection & applicable TaT
Please go through Warranty Limitations for Exceptions |
Pigmented Surfaces (Enamel/Deco/PU) | No warranty | No warranty | No warranty |
SS Cabinet Carcass | Standard Warranty of 10 years for SS cabinets covers against rust. | Life-Time Warranty of 15 years covers SS cabinets covers against rust. | Repair/Replacement: Post HK Service inspection & applicable TaT
Please go through Warranty Limitations for Exceptions |
Shutters (It covers all finishes (Laminate, Acrylic, Deco/PU/Veneer polished) and core materials, such as BWP ply/BWR ply/Commercial ply/HDHMR, MDF, particle board,) | Standard Warranty of 10 years covers manufacturing defects such as
1. Delamination and edge bend peeling.
2. Door/Panel bends that are greater than 10mm
3. Laminate/Edge bend warping
4. Bubbles on Laminate surface | Life-Time Warranty of 15 years covers manufacturing defects such as
1. Delamination and edge bend peeling.
2. Door/Panel bends that are greater than 10mm
3. Laminate/Edge bend warping
4. Bubbles on Laminate surface | Repair/Replacement: Post HK Service inspection & applicable TaT
Please go through Warranty Limitations for Exceptions |
Shutter & Fixtures* | Standard Warranty Coverage | Life-Time Warranty Coverage | Brands & Service Timelines |
|---|---|---|---|
Hardware/Fixtures – Service Charges & Product Price(Hardware/Fixtures suggested/requested by customers) | Under Warranty Nil for Product Only (Subject to Manf. Guidelines)
Rs.250/Incident for Service Charges
Out-of-Warranty coverage
Rs.250/Incident for Service & Product Price at Actuals | Nil | Any other brand apart from EBCO, BLUM, Hafele, Peglar
Replacement: Post to Inspection from the manufacturer and product delivery timelines set as per the manufacturer |
Other Hardware/Fixtures – Service Charges & Product Price | Under Warranty
Nil for both Service & Product
Out-of-Warranty coverage
Rs.250/Incident for Service & Product Price at Actuals | Under Warranty
Nil for both Service & Product | EBCO, BLUM, Hafele, Peglar
Replacement: Immediate but subject to part availability |
Handles/Knobs (all types) | No Warranty | No Warranty | No Warranty |
Sliding Hardware | Manufacturer Warranty-1 year
Warranty coverage
1. Soft closure Failure (If Installed fixture Is SC)
2. Rigidness/Stiff/Jerky during sliding movement
Out-of-Warranty coverage
1. Rusting (All Area's) | Lifetime (Product)
Warranty coverage of 10 years
1. Soft closure Failure
2. Rigidness/Stiff/Jerky during sliding movement
Out-of-Warranty coverage
1. Rusting in Bathroom Cabinets | EBCO, BLUM, Hafele, Peglar
Replacement: Immediate but subject to part availability |
Kitchen Pull-Out, Roller & Corner Hardware | Manufacturer Warranty-1 year
Warranty coverage
1. Soft closure Failure (If Installed fixture Is SC)
2. Jerky movement during sliding
Out-of-Warranty coverage
1. Rusting (All Area's) | Lifetime (Product)
Warranty coverage of 5 years
1. Soft closure Failure (If Installed fixture Is SC)
2. Jerky movement during sliding
Out-of-Warranty coverage
1. Rusting (All Area's) | EBCO, BLUM, Hafele, Peglar
Replacement: Immediate but subject to part availability |
Kitchen Lift-Up Hardware | Manufacturer Warranty-1 year
Warranty coverage
1. Soft closure Failure (If Installed fixture Is SC)
2. Rigidness/Stiffness/Sagging during lift-up & Down movement
Out-of-Warranty coverage
1. Rusting (All Area's) | Lifetime (Product) Warranty coverage of 7 years
1. Soft closure Failure (If Installed fixture Is SC)
2. Rigidness/Stiffness/Sagging during lift-up & Down movement
Out-of-Warranty coverage
1. Rusting (All Area's) | EBCO, BLUM, Hafele, Peglar
Replacement: Immediate but subject to part availability |
Telescopic Channels (All types) | Manufacturer Warranty 1 year
Warranty coverage
1. Soft closure Failure (If Installed fixture Is SC)
2. Jerky movement during sliding
Out-of-Warranty coverage
1. Rusting (All Area's) | Lifetime (Product) Warranty coverage of 5 years
1. Soft closure Failure (If Installed fixture Is SC)
2. Jerky movement during sliding
Out-of-Warranty coverage
1. Rusting In Bathroom Cabinets | EBCO, BLUM, Hafele, Peglar
Replacement: Immediate but subject to part availability |
Hinges (All types) | Manufacturer Warranty 1 year. Warranty coverage
1. Soft closure Failure (If Installed fixture Is SC)
Out-of-Warranty coverage
1. Rusting (All Area's) | Lifetime (Product) Warranty coverage of 5 years
1. Soft closure Failure (If Installed fixture Is SC)
2. Rusting (All area's barring Bathroom)
Out-of-Warranty coverage
1. Rusting In Bathroom Cabinets | EBCO, BLUM, Hafele, Peglar
Replacement: Post HK Service Team Inspection as per TaT and subject to part availability |
Shutter Alignment Corrections | 1st Year one-time free shutter re-alignment, adjustments/corrections.
For corrections post 1st year, Rates updated under Krafting Services | 1st Year one-time free shutter re-alignment, adjustments/corrections.
For corrections post 1st year, customers can request services under Krafting services & utilize Pre-paid credits | Repair/Replacement: Post HK Service inspection & s applicable TaT
Please go through Warranty Limitations for Exceptions |
Onsite Services Scope | Standard Warranty Coverage | Life-Time Warranty Coverage | Limitations/Exceptions* & Service TaT* |
|---|---|---|---|
Manual Onsite Carpentry (Covers custom work including but is not limited to wall partition, wall panelling, headboards, pooja units, glass/ mirror works, metal works, cladding, other carpentry works as per Scope mentioned in quote.) | Standard Warranty of 1 years covers custom carpentry, for
1. Material and workmanship failure
2. Delamination and edge bend peeling.
3. Door/Panel bends that are greater than 10mm
4. Laminate/Edge bend warping
5. Bubbles on Laminate/Veneer surfaces
6. Bubbles on pigmented surfaces
Repair/Replacement: Post Technical Team Inspection
Timelines: Inspection & necessary correction/time required for manufacturing the part
Out-of-Warranty coverage
Rs.250/Visitation Charge (Nil for follow up)
Service Charge Rs.1000/Incident
Product Price at Actuals
Severity: As per problem assessment | Life-Time Warranty of 10 years covers manufacturing defects such as
1. Delamination and edge bend peeling.
2. Door/Panel bends that are greater than 10mm
3. Laminate/Edge bend warping
4. Bubbles on Laminate surface
Repair/Replacement: Post Technical Team Inspection
Timelines: Inspection & necessary correction/time required for manufacturing the part
Out-of-Warranty coverage
Rs.250/Visitation Charge (Nil for follow up)
Service Charge Rs.1000/Incident
Product Price at Actuals
Severity: As per problem assessment | Any abusive damage to the Panel like paint peeling off due to external objects etc, . The replacement will be done on a chargeable basis |
Electrical wiring & Installation | No warranty- Electrical wiring & light point inspection to be done by customer before handover for issue rectification.
Out-of-Warranty coverage
Rs.250/Visitation Charge (Nil for follow up)
Service Charge Rs.250/Incident
Product Price at Actuals
Severity: S2 | 2-year Warranty. Electrical wiring & light point inspection to be done by customer within 1 Month post-handover for any issue rectification.
Out-of-Warranty coverage
Rs.250/Visitation Charge (Nil for follow up)
Service Charge Rs.250/Incident
Product Price at Actuals
Severity: S2 |
Any electrical/Appliance damage due to external outages such Power over load & faulty circuit breakers, fuses etc
Repair/Replacement: Post HK Service inspection & applicable TaT |
Plumbing | No warranty- Plumbing inspection for water leakage to be done by customer before handover for issue rectification.
Out-of-Warranty coverage
Rs.250/Visitation Charge (Nil for follow up)
Service Charge Rs.250/Incident
Product Price at Actuals
Severity: S2 | 1-year Warranty. Covers leakages from new water inlets created by HK.
Plumbing inspection for water leakage to be done by customer within 1-month post-handover for any issue rectification.
Out-of-Warranty coverage
Rs.250/Visitation Charge (Nil for follow up)
Service Charge Rs.250/Incident
Product Price at Actuals
Severity: S2 | Exception: Any alteration/changes to plumbing lines done post to water inlet created by HK by 3rd party |
Gypsum, PoP, Cornice, Fluted Panels, Rafters, Charcoal boards, Mouldings etc | No warranty
Out-of-Warranty coverage
Nil
Severity: Nil | 5-year Warranty on cracks & joints within the Gypsum/Pop work only. Painting job will be charged on actuals
Out-of-Warranty coverage
Rs.250/Visitation Charge (Nil for follow up)
Service Charge Rs.250/Incident
Product/Paint Price at Actuals
Severity: S3 | Exception: Any alteration/changes done to False ceiling like installing chandeliers or other light source or water sprinlers post to Handover of the project by 3rd party |
Civil Work/Tilling | No warranty
Out-of-Warranty coverage
Nil
Severity: Nil | 1-year Warranty on grouting in joints only.
Out-of-Warranty coverage
Rs.500/Visitation Charge (Nil for follow up)
Service Charge at Actuals
Product Price at Actuals
Severity: S3 | |
Granite/Quartz Countertop (Product)
Warranty Exclusions are Marble, G5, G7 & granite other than Black/Steel Grey | 1-year Warranty Stain Absorption only
Repair/Replacement: Post technical team visitation
Timelines: Necessary correction/time required for Fabrication/Installation of the part
Out-of-Warranty coverage
Rs.500/Visitation Charge (Nil for follow up)
Service Charge at Actuals
Product Price at Actuals | 5-year warranty Stain Absorption only. For any other issues which requires replacement, Replacement Product cost on actuals. Installation Labour Free
Repair/Replacement: Post technical team visitation
Timelines: Necessary correction/time required for Fabrication/Installation of the part
Out-of-Warranty coverage
Rs.500/Visitation Charge (Nil for follow up)
Service Charge at Actuals
Product Price at Actuals | |
Porcelain Countertop (Product) | 1-year warranty on decolouring, Stain Absorption only. For any other issues which requires replacement, Replacement Product cost on actuals. Installation Labour Free
Repair/Replacement: Post technical team visitation
Timelines: Necessary correction/time required for Fabrication/Installation of the part
Out-of-Warranty coverage
Rs.500/Visitation Charge (Nil for follow up)
Service Charge at Actuals
Product Price at Actuals | 10-year warranty on decolouring, Stain Absorption only. For any other issues which requires replacement, Replacement Product cost on actuals. Installation Labour Free
Repair/Replacement: Post technical team visitation
Timelines: Necessary correction/time required for Fabrication/Installation of the part
Out-of-Warranty coverage
Rs.500/Visitation Charge (Nil for follow up)
Service Charge at Actuals
Product Price at Actuals | |
Countertop Installation | 1-year Warranty is provided for silicone sealants; if leakage due to sealant within that year, Housekraft will address the problem. Granite and quartz are stones which are made of porous materials, and they are susceptible to staining.
Out-of-Warranty coverage
Rs.500/Visitation Charge (Nil for follow up)
Service Charge at Actuals
Product Price at Actuals
Severity: S3 | 5-year warranty is provided for silicone sealants; if leakage due to sealant within that year, Housekraft will address the problem. Granite and quartz are stones which are made of porous materials, and they are susceptible to staining.
Out-of-Warranty coverage
Rs.500/Visitation Charge (Nil for follow up)
Service Charge at Actuals
Product Price at Actuals
Severity: S3 | |
Texture Paint/Wall Paint | No warranty | No warranty. Replacement Product cost on actuals. Installation Labour Free |
Loose Furniture | Standard Warranty Coverage | Life-Time Warranty Coverage | Limitations/Exceptions* & Service TaT* |
|---|---|---|---|
Fabric Sofa/Chair/Bed & other Loose furniture | 1-Year Warranty on Stitched joints & Cushion deformation | 5-Year Warranty on Stitched joints & 2-Year Warranty on Cushion deformation | Any abusive damage resulting in fabric or leatherite damage, Foam disfiguring etc. The replacement will be done on a chargeable basis |
Dining Table | No Warranty | 2-Year Warranty on manufacturing defects | Nil |
Curtain, Channels, Blinds | No Warranty | 2-Year Warranty on manufacturing defects | Nil |
Décor/Wall Art | No Warranty | No Warranty | Nil |
HK Lighting | Standard Warranty Coverage | Life-Time Warranty Coverage | Limitations/Exceptions* & Service TaT* |
|---|---|---|---|
HK LED Surface / Recessed Light | 3-Year Warranty on Light Fixture
Replacement: Immediate
Timelines: Inspection & necessary correction/time required for manufacturing the part
Out-of-Warranty coverage
Rs.250/Visitation Charge (Nil for follow up)
Service Charge Rs.250/Incident
Product Price at Actuals
Severity: S3 | 5-Year Warranty on Light Fixture
Replacement: Immediate
Timelines: Inspection & necessary correction/time required for manufacturing the part
Out-of-Warranty coverage
Rs.250/Visitation Charge (Nil for follow up)
Service Charge Rs.250/Incident
Product Price at Actuals
Severity: S3 | Any electrical alteration done post to handover of the project or damage caused by external electrical/non electrical reasons etc. The replacement will be done on a chargeable basis |
HK 3-in-1 Surface / Recessed Light/Decorative Lights | 3-Year Warranty on Light Fixture
Replacement: Immediate
Timelines: Inspection & necessary correction/time required for manufacturing the part
Out-of-Warranty coverage
Rs.250/Visitation Charge (Nil for follow up)
Service Charge Rs.250/Incident
Product Price at Actuals
Severity: S3 | 5-Year Warranty on Light Fixture
Replacement: Immediate
Timelines: Inspection & necessary correction/time required for manufacturing the part
Out-of-Warranty coverage
Rs.250/Visitation Charge (Nil for follow up)
Service Charge Rs.250/Incident
Product Price at Actuals
Severity: S3 | Any electrical alteration done post to handover of the project or damage caused by external electrical/non electrical reasons etc. The replacement will be done on a chargeable basis |
HK Fabrication & Accessories | Standard Warranty Coverage | Life-Time Warranty Coverage | Limitations/Exceptions* & Service TaT* |
|---|---|---|---|
Fabricated with Powder Coated Metal Structures / Mirror Frames | No warranty | No warranty. Replacement Product cost on actuals. Installation Labour Free | Nil |
Mirror, Glass, Other Fragile Item | No warranty | No warranty. Replacement Product cost on actuals. Installation Labour Free | Nil |
HouseKraft Sourced Materials/Products | Standard Warranty Coverage | Life-Time Warranty Coverage | Limitations/Exceptions* & Service TaT* |
|---|---|---|---|
Bosch/Electrolux Electric/Electronic Appliances (Kitchen) | Manufacturer Warranty*
Repair/Replacement: Post to Inspection from the manufacturer and product delivery timelines set as per the manufacturer
Out-of-Warranty coverage
Nil | Exclusive 6 years warranty covered for Bosch & Electrolux when sourced by HK. For Details, please go through warranty coverage
Repair/Replacement: Post to Inspection from the manufacturer and product delivery timelines set as per the manufacturer
Out-of-Warranty coverage
Nil | PCB in any electrical/eclectronic product will NOT be covered by any warranty unless the manufacturer includes the same in the coverage |
Futura & Frankie Sink (SS-Grade 304, Quartz sink) | Manufacturer Warranty*
Repair/Replacement: Post to Inspection from the manufacturer and product delivery timelines set as per the manufacturer
Out-of-Warranty coverage
Nil | 10 years. For Details, please go through warranty coverage
Repair/Replacement: Post to Inspection from the manufacturer and product delivery timelines set as per the manufacturer
Out-of-Warranty coverage
Nil | Nil |
Futura Intelligent Sink's | Manufacturer Warranty*
Repair/Replacement: Post to Inspection from the manufacturer and product delivery timelines set as per the manufacturer
Out-of-Warranty coverage
Nil | 10 years. For Details, please go through warranty coverage
Repair/Replacement: Post to Inspection from the manufacturer and product delivery timelines set as per the manufacturer
Out-of-Warranty coverage
Nil | Nil |
LED Lighting (Recessed, Surface, Ambient Lighting or Spotlights) | Manufacturer Warranty*
Repair/Replacement: Post to Inspection from the manufacturer and product delivery timelines set as per the manufacturer
Out-of-Warranty coverage
Nil | 10 years. For Details, please go through warranty coverage
Repair/Replacement: Post to Inspection from the manufacturer and product delivery timelines set as per the manufacturer
Out-of-Warranty coverage
Nil | Nil |
Electronic Appliances (AC, TV, Projectors, Audio Systems) | Manufacturer Warranty*
Repair/Replacement: Post to Inspection from the manufacturer and product delivery timelines set as per the manufacturer
Out-of-Warranty coverage
Nil | 11 years. For Details, please go through warranty coverage
Repair/Replacement: Post to Inspection from the manufacturer and product delivery timelines set as per the manufacturer
Out-of-Warranty coverage
Nil | Nil |
WARRANTY LIMITATIONS
No warranty or guarantee is given by Housekraft for the following:
(1) any condition of the Product attributable to; or
(2) any damage to Products resulting from:
-
Wear and tear due to normal use (e.g. scratches, dents, cuts) or to accidents or mishandling.
-
Any other defect that is not mentioned in the Standard or LTW coverage is not covered.
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Damage caused by misuse, negligence, or normal wear and tear is NOT covered.
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Exposure to intense or excessive light, sunlight, moisture or heat, natural wood materials, laminates, or other materials might change in colour, grain, or texture.
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Inappropriate cleaning agents, chemicals, detergents, abrasives, or other cleaning methods which can damage the wooden surface or metallic coating of the Products or cause them to rust.
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Products that are altered, modified, or used in a manner inconsistent with the Intended use of the product designed Initially
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Damage caused by any force majeure event such as flooding, hurricane, earthquake, lightning, etc., environmental condition such as air pollution, solvent exposure, Mold, mildew etc., or staining from foreign substances such as dirt, grease, oils, sprays etc.
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excessive or commercial use, relocation, or sanitization of the home and product has taken place.
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damage or stain caused by water leakage/seepage.
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Water seeping or leaking into the building structure and continuous dampness.
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Products exposed to open atmosphere
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In case of a resale of the Covered Products (either as part of the sale of Customer’s property or otherwise).
WARRANTY CLAIMING
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Customers will be required to raise warranty requests through HK Service request WhatsApp No: 9108676101 or Write to service.request@thehousekraft.com or TheHouseKraft web/Mobile app (Under upgrade) from their registered mobile no or email
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Warranty validation, Service process & Severity Matrix is detailed in Point no.2
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HK Service request timing 10am to 6pm from Monday to Saturday (National & State holidays are exempted)
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Warranty terms may be updated without prior notice
Warranty Coverage Validation & Service Process
Warranty Validation will be done by the following methods depending on the severity of the Issue
-
Call/Picture
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Live Video Call
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Site Visit
Service Request Severity Matrix | Severity Type | Description of Severity | Response Time | Tentative Resolution Time |
|---|---|---|---|---|
S1 | Issues related to Breakage/harmful situations | Eg: Sliding Shutters have come off-Track, Shutters/Doors hanging due to HW failure etc | 2 hrs | 24 hrs |
S2 | Functional Issues | Eg: Soft close not functioning, Sliding not smooth | 6 hrs | 72 hrs |
S3 | Aesthetic | Eg: Alignments, fastening issues etc | 48 hrs | 480 hrs |
WARRANTY RELATED INFO
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Warranty initially applies to repair; however, product or part will be replaced in case replacement is required.
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Once you contact Housekraft with your issue, depending upon the nature of service and the applicable warranty, our service representative will advise you on whether it is covered under warranty or chargeable.
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There is no extension or renewal of warranty post Standard Warranty. But at TheHouseKraft, we shall be happy to provide after-sales services even after the expiry of the Standard Warranty period. The service charges/labour charges would be nominal; however, you will have to pay material repair/replacement charges (if anything needs to be replaced).
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Standard Warranty UPGARDE to Life-Time Warranty must be purchased before start of project execution
WARRANTY ESCALATION
In the event of any discrepancy related to Warranty & Service deficiency, write to hello@thehousekraft.com or 9108677101
Hardware Care & Precautions:
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Precautions while using cleaning agents - Rust on channels, hinges, and other metallic parts due to household chemicals, sprays, moisture, or leakage of water. Oil spills are also known to Induce rusting. Care must be taken when using such products around hardware and accessories.
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Using the Right Cleaning Tools - If you have cabinets that are finished with laminate, acrylic or PU, they need just a quick wipe down with a Micro fibre or just a soft cloth and a mild all-purpose cleaner. One can make a household cleaning solution with a 50:50 mix of white vinegar and water. By doing this regularly, we can avoid oil and grime build-up. Keep an eye on cabinets close to the cooking area, as that’s where most cooking oil will build up on cabinet shutters happen. Avoid cleaning agents on Pigmented & Powder coated surfaces, as it can decolour the material.
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Stains can be tricky - If your cabinets are of finished in wood and polished with melamine, they can be cleaned in pretty much the same way. Wiping any spills at once, saves the surface from staining. Even water can leave a stain, so one needs to be careful!
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Hot Vessels or heat exposure - Avoid keeping anything that’s very hot on wooden or laminate surfaces. Heat leads to cracks on laminate surface & crystalizes the adhesive holding the laminate, which leads to laminate warping & peeling
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Observe Leakage's - Water leaks from the Hose pipe, kitchen sink or washbasin should be fixed immediately. Moisture over a course of time will ruin carcass and shutters and can cause them to warp. Continuously damp surfaces can lead to mold or fungus creation Inside ply veneers
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Counter-Top care - Quartz/Marble are porous material's so make sure that you do not let any citrus juices like lime or spices like turmeric water/paste is not spilt on the countertop. Since counter-top materials like quartz are porous, stains may be permanent. So, if there are any spills ensure that they are wiped immediately.